cartridge carriage stalled HP Envy 6432

[REDLOBSTER]

I have a message saying cartridge carriage has stalled - HP Envy Pro 6432 - have tried all the tips given by virtual assistant but no luck 

[Anand_Andy]

Hi @REDLOBSTER,

Welcome to the HP Support Community

I'd like to help!

I understand that you are facing an error "Cartridge Carriage has stalled" on your HP Envy Pro 6432 printer. This error message basically indicates a carriage jam.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check for obstructions in the carriage path

• Remove any loose paper or obstructions that might be blocking the carriage path.
• Turn off the printer, and then disconnect the power cord.
• Open the cartridge access door to get to the carriage inside the printer.
• EXAMPLES OF A CARTRIDGE ACCESS DOOR

• Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
• EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH
• 
• If the carriage has a latch, gently press it down to make sure it is locked into place.

CAUTION:

• Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.
• EXAMPLES OF THE CARRIAGE LATCH

• If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

CAUTION:

• Do not force the carriage to move if it is locked or stuck. This can damage the printer.
• Close the printer door.
• Reconnect the power cord, and then turn on the printer.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

NOTE: HP recommends plugging the printer directly into a wall outlet. Turn on the printer to complete the reset.

Hope this helps! Keep me posted. 

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