cartridge carrier jammed to left side of its track

[affa4444]

I have an HP8720 printer that has the cartridge carrier jammed to left side of its track. There is no apparent paper jam. I can move the carrier very slightly to the right - maybe 1-2 cm. I have followed the HP video solutions to no avail. Any suggestions? Regards, David S

[sandytechy20]

@affa4444

Welcome to the HP support community.

I understand that you are getting a carriage jam issue, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[affa4444]

Thanks for your suggestion.

Unfortunately, as there was no response initially, I took the printer to a local tech repair shop, and they were able to fix the problem.

I will keep your suggestion on file, in case I encounter the problem again.

Regards,

[sandytechy20]

@affa4444

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.