cartridge jam problem

[Valerie110]

Wireless connection. No driver or software changes I know of.

HI there,  I would appreciate your help.  Despite having

1. cleared all paper jams,
2. doing a cold reboot (unplugging printer and restarting after 15 secs) and
3. cleaning rollers 

My printer still says that there is a cartridge jam even though I have seen it move from one side to the other  without problem.

I would appreciate your help on this.

Many thanks,

Valerie 

[Rainbow23]

Hi @Valerie110
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing carriage jam issues with your HP OfficeJet Pro 8025 All-In-One Printer.

Please follow the steps from this document.

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Valerie110]

Thanks but no I had already tried that.  I since called your support and it seems like a sensor issue so a new printer is required.