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HP Recommended
officejet pro 9018

clear paper jam and press ok.

cartridges may be damaged. replace and try again.

 

(cartridge harness is in a stuck/locked position and will move to accessible position)

 

Thanks!

3 REPLIES 3
HP Recommended

@STICK524, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer carriage is stuck. Kindly perform the steps mentioned in this document - Carriage jam or E3 error

Check for any jams inside the printer - Paper Jam Error

 

If the issue persists, and the carriage does not move automatically, I'm afraid this is a hardware failure.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

cartridges are in an inaccessible position..... Harness is in a physically LOCKED position

HP Recommended

@STICK524

 

If the carriage cannot be moved, it is a hardware failure. Contact the HP Support team for a replacement if the printer is under warranty.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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