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‎01-09-2023 06:15 PM

HP Recommended
Product: HP LaserJet Pro CM1415fnw Color Multifunction Printer
Operating System: Microsoft Windows 11

cm1415fnw keeps going into cleaning mode, after printing EACH PAGE ...

SailinTX
Allan
Category:
2 REPLIES 2

‎01-17-2023 03:49 AM

HP Recommended

Hi @SailinTX,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP LaserJet Pro CM1415fnw Color Multifunction Printer wherein it keeps printing a cleaning page every time it starts printing.

  

Please download and install the firmware update by following the steps from this document.  (Click on the word document to open the web page).

 

Let me know if this works.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎01-18-2023 10:49 PM - edited ‎01-19-2023 12:40 AM

HP Recommended

This behavior is often caused by a worn or dirty pickup roller. Based on the age of this machine, that is a good possibility. The roller on this model is hard to see as the pickup surface is not visible in idle mode. This video is painful but shows the process, https://www.youtube.com/watch?v=SuhM56wF6a8

 

The roller should be clean and have fingerprint like rides. If it is smooth then replace it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



https://www.youtube.com/watch?v=SuhM56wF6a8
youtube.com/watch?v=SuhM56wF6a8
PickupRoller #HpcolorCm1415fnMfp #OKIPENMECHANIC
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