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02-14-2022 01:01 AM
There is no paper stuck inside the printer. Cleaned the rollers and other parts as mentioned in the video on HP Troubleshoot site. Followed all the instruction shown in the online videhere is no paper stuck inside the printer. It doesn't print the test page. Keeps flashing po to address the issue. But failed. Taper jam window. Printer fails to switch off manually. Any suggestions?
02-17-2022 09:48 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document: Paper Jam Error and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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