e4 error keeps coming on my printer display. HP DESKJET 2775

[EmmyJ1]

E4 KEEPS COMING IN DISPLAY WINDOW OF PRINTER. IT'S NOT PRINTING AND THE PAPER KEEPS JAMMING. INK LEVELS ARE HIGH AND IT'S NOT FEEDING THE PAPER. IT KEEPS SAYING PAPER JAM AND THERE IS NO PAPER IN THE PRINTER.

[Raj_05]

Hi @EmmyJ1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The E4 error on your HP DeskJet 2775 typically indicates a paper jam or a paper feed issue, even if there's no visible paper jam. Here’s how you can try to resolve this.

Clear Any Paper Jams:

• Turn off the printer and unplug it from the power source.
• Check all paper paths for any small pieces of paper or debris, especially in the input tray, output tray, and inside the printer.
• If any paper is found, gently remove it. Be careful not to tear the paper.
• Open the ink cartridge access door and look inside for any obstructions.
• Check the rollers for any stuck paper or debris.

Reset the Printer:

• Plug the printer back in and turn it on.
• Disconnect any USB or network cables (if applicable).
• With the printer on, unplug the power cord from the back of the printer.
• Wait for 60 seconds.
• Plug the power cord back into the printer and turn it on.
• Try printing again.

Check the Paper Quality and Alignment:

• Ensure you are using the correct paper size and type for your printer.
• Fan the stack of paper to ensure the sheets are not stuck together.
• Load the paper correctly into the tray, ensuring it is not wrinkled or folded.
• Make sure the paper width guides are snug against the paper but not too tight.

Clean the Paper Feed Rollers:

• Turn off the printer and unplug it.
• Open the printer and locate the paper feed rollers (usually accessible from the rear or inside the printer).
• Use a lint-free cloth lightly moistened with distilled water to clean the rollers.
• Allow the rollers to dry completely before reassembling and turning on the printer.

Perform a Printer Self-Test:

• Once the printer is reset, and the rollers are clean, you can perform a self-test by using the printer’s control panel to print a test page. This can help determine if the issue is resolved.

Update or Reinstall Printer Firmware/Drivers:

• Ensure your printer's firmware is up-to-date. You can do this by visiting HP’s website and downloading the latest firmware and drivers for your HP DeskJet 2775.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support