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HP Recommended
Office Jet Pro 6978

Error reads 0x6100004a. No paper jam found. Paper tray reset (several times). When trying to shut down and turn back on, circle continues to spin without shutting off. Have to disconnect power.

1 REPLY 1
HP Recommended

@Soprano2

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. Check if the printer carriage is moving freely inside the printer. Kindly perform the steps mentioned in this document - 'Carriage Jam' or 'E3' Error Displays and A 'Paper Jam' Error Displays

And, also reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet. If the issue persists, follow next steps.

Update the printer firmware if possible

  • Click here to download and install the latest printer firmware from your PC.
  • Click here to know different methods of updating printer firmware.

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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