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SRCC-2029
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error message 0x61000004a

HP Recommended
HP Printer 6978
Microsoft Windows 10 (32-bit)

How do I proceed with error 0x61000004a Nothing seems to work

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@SRCC-2029, Welcome to the HP Support Community!

 

A 0x error indicates a hardware issue with the printer. Let us try these steps to resolve this issue: 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any jams inside the printer and make sure the print carriage is moving freely.

Refer to the steps from this document - Paper Jam Error

 

For more info on resolving this issue, refer to '0xc19a0005' or Similar Error Code Displays

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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