error printing

[rjay123]

hi, i have a problem with my hp deskjet 2130 printer. the tricolor button is always blinking vice versa with the power button. with that if i attempt to print it always say like "hp deskjet 2130 printers - resume lights blinks (paper jam)', "a print job in the print queue is preventing other print jobs from printing", "user intervention required brother printer", "the printer couldn't print microsoft word", "hp dj 2130 is an error state". hope you can help me. thank you.

[Nal_NR]

Hi @rjay123,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with your printer in an error state.

I suggest you start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then download and run the HP Print And Scan Doctor from this Link

• Run PSDR v5.0.2 
• Once the PSDR detects the Printer, it will show up the IP address and Software Status. 
• Select the correct Printer and click on Next. 
• PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 
• Once PSDR goes through all checks and automatic fixes, click on Print a test page. 
• Regardless if PSDR printed the test page or not, click on “NO PRINT” 
• PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 
• Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

If the issue persists, try assigning a Manual IP Address

1) Obtain the IP address of the printer – You can print the Network Configuration Page
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.

Please perform these steps patiently and let me know how it goes.

Hope this helps! Keep me posted for further assistance

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