false carriage jam message on OfficeJet Pro 9015

[ED-304]

I was in the middle of copying documents when I got a "Carriage Jam" message and printing stopped.  I followed all instruction for clearing a paper jam (there was none).  Message continues, printer does not work.  Carriage is stuck.

[Rainbow23]

Hi @ED-304,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

I see that you are facing carriage jam issues with your HP OfficeJet Pro 9015 All-In-One Printer.

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.