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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
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Did you previously have a jam? It is possible that a small piece of paper is stuck in the paper path. The best option is to floss the paper path. You do this by taking either some thin stiff cardboard (cereal box) or mylar about 1-2 inches wide and forcing it through the paper path in the direction of travel to clear any hidden jams. Only do this in the normal direction of travel to avoid damaging any flags. NEVER push the cardboard in the opposite direction as you can damage flags.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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