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11-22-2021 11:30 AM
I'd like to help!
I understand you are facing paper jam issues,
Try the below suggestions -
Reset the product
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware
Also, try the steps in the document -A 'Paper Jam' Error
To restore the printer, follow the below instructions -
1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).
2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions.
If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer
Hope this helps! Keep me posted.
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