false paper jam

[williams1967]

HP Desk 2700 series [667DD6]  false paper jam

I keep getting a paper jam error when I try to print.I decided to clean the rollers and that didn't help.

[Jay_G24]

Hi @williams1967,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a Paper Jam.

If you have already performed the steps from the document Paper Jam and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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