getting a carriage jam message

[lucero88]

getting a carriage jam message

[Sneha_01]

Hi @lucero88,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

A carriage jam message on your printer indicates that the print carriage, which moves the ink cartridges back and forth, is obstructed or not functioning properly. Here’s a step-by-step guide to troubleshoot and resolve a carriage jam issue:

1. Power Off and Unplug the Printer

Turn Off the Printer:

• Power down the printer using the power button.

Unplug the Printer:

• Disconnect the power cord from the electrical outlet to ensure safety.

2. Inspect for Obstructions

Open the Printer:

• Open the printer’s top or front cover to access the ink cartridges and carriage.

Check for Jammed Paper:

• Look for any paper stuck inside the printer, especially around the carriage area. Remove any paper you find.

Remove Foreign Objects:

• Check for any foreign objects, such as paper clips or bits of paper, that might be obstructing the carriage. Remove them carefully.

3. Manually Move the Carriage

Move the Carriage:

• Gently move the print carriage to the center of the printer. It should move smoothly from side to side. Avoid forcing it.

Check for Obstructions:

• Ensure there is nothing blocking the carriage path. If the carriage does not move freely, look for any visible issues like obstructions or mechanical problems.

4. Check Ink Cartridges

• Carefully remove the ink cartridges from their slots.
• Check the cartridges for any damage or blockage. Ensure they are not leaking or otherwise obstructing the carriage.
• Reinstall the ink cartridges into their slots, making sure they are seated correctly.

5. Reset the Printer

• Plug the power cord back into the electrical outlet.
• Power on the printer and check if the carriage jam message has cleared.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[NDSP1]

Hello, what do you do if the print head does not move and there is not anything in there?