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‎08-17-2024 12:32 AM - last edited on ‎08-17-2024 05:17 AM by

HP Recommended

Subject: Urgent: Concerns Regarding Service and Warranty for HP Printer (Model: HP 419)

Dear [HP CEO's Name],

I hope this message finds you well. I am writing to express my deep dissatisfaction with the service I have received for my HP printer (Model: HP 419, Serial No: [text omitted to protect user privacy]), which I purchased in February 2022.

Despite several attempts to resolve issues with the printer, the service provided by your technicians and supervisors has been unsatisfactory. I recently spent 25 minutes with a technician who was unable to resolve the issue. Additionally, the HP website and its support tools appear to be outdated and ineffective.

Moreover, I have found that the service warranty offered by HP is less comprehensive compared to other brands like Canon, and the technician charges are significantly higher. Many other companies offer free or lower-cost service, making HP’s pricing seem excessive in comparison.

I kindly request that you review and address these concerns to improve service quality and warranty options for HP customers. Your prompt attention to this matter would be greatly appreciated.

Thank you for your understanding.

Best regards,
Tilak Agrawal
Contact: [text omitted to protect user privacy]

Category:
2 REPLIES 2

‎08-19-2024 10:43 AM

HP Recommended

Hi @Tilak8284,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your HP Printer and you are not satisfied with its performance.

 

We have escalated this issue internally and the relevant team will connect with you to further assist you at the earliest.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎08-19-2024 10:57 AM

HP Recommended

Hi @Tilak8284,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your HP Printer and you are not satisfied with its performance.

 

We have escalated this issue internally and the relevant team will connect with you to further assist you at the earliest.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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