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HP Recommended
Microsoft Windows 11

The paper jammed on my HP office jet pro 9018. The error message says remove jammed paper but I can't find the release

1 REPLY 1
HP Recommended

@barnacles77 

 

Welcome to the HP Community Forum.

 

Instructions here:

HP OfficeJet Pro 9010, 9020 Printers - Paper Jam Error

Step 1: Clear jammed paper from inside the printer

Note >> Item #4

 

 

 

  1. Turn on the printer.
  2. Open the front door, and then lift the ink cartridge access door.
  3. Wait until the carriage stops moving before you continue.
  4. With the printer turned on, disconnect the power cord from the rear of the printer.
      warning:
    To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer
  5. Move the print carriage to the far left and far right, and remove any jammed or torn pieces of paper.

Continue as shown / illustrated in the document...

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

References / Resources

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 9018 All-in-One Printer 

 

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Dragon-Fur

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