how do i get the tray 2 is jamed off

[inkygangp]

it says paper in tray 2 jammed

[sandytechy20]

@inkygangp

Welcome to the HP support community.

I understand that you are getting a paper tray 2 jam error,  am glad to assist you.

Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.

1. Turn off the printer, and then disconnect the power cord from the wall socket or power strip.

2. Pull Tray 2 out of the printer.

   

3. Remove any jammed or damaged sheets of paper.

   

4. If no jammed paper is visible, or if jammed paper is deep enough in the Tray 2 cavity that it is difficult to remove, press down on the single-sheet priority feed slot, and then remove the feed slot tray.

   

5. Remove any jammed or damaged sheets of paper.

   

6. Push the single-sheet priority feed slot tray into the printer.

   

7. Reinsert and close Tray 2.

   

8. Reconnect the power cord to the wall outlet or power strip, and then turn on the printer.

Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then print a test page.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Qscott]

I took out tray 2 to install paper and the tray would not fully reinsert again. The tray seems to not be adjustable and there is no paper in the printer. Anybody got any ideas What is going on??

[sandytechy20]

@Qscott

Welcome to the HP support community.

Provide the printer model number for further assistance.

Here is the link to find the product number:- Click here