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HP Recommended
HP OfficeJet 3830 All-in-One Printer
Microsoft Windows 7 (64-bit)

While attempting to fax a document, rollers would not grab paper from document feeder.  Followed instructions to clean rollers and they still will not grab papers to fax.

1 REPLY 1
HP Recommended

Hi @Deen63 

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Make sure the papers are loaded properly in the printer - Loading Paper and Envelopes

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating the printer firmware.

 

You may also refer to this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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