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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- hp 9015 fax/printer machine. Says there is a paper jam. but ...

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1 REPLY 1
07-15-2024 04:49 PM
Hi @JohnO44,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing a false paper jam error on your HP OfficeJet Pro 9015 All-in-One Printer can be frustrating. Here are some steps to troubleshoot and potentially resolve this issue:
1. Power Cycle the Printer
- Turn off the printer and unplug it from the power source.
- Wait for at least 60 seconds before plugging it back in.
- Turn the printer back on and check if the error persists.
2. Check for Paper Fragments
- Open the printer's access doors and carefully inspect the paper path for any small pieces of paper or debris that might be causing the error.
- Use a flashlight to look into areas that are harder to see.
3. Check the Paper Feed Rollers
- Open the paper tray and inspect the rollers. Clean them gently with a lint-free cloth slightly dampened with distilled water.
- Ensure that the rollers can move freely and are not stuck or obstructed.
4. Reset the Printer
- With the printer turned on, unplug the power cord from the back of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet and then reconnect the power cord to the printer.
- Turn the printer back on.
5. Update Printer Firmware Update the firmware on an HP printer
- Ensure your printer's firmware is up to date. Check HP's website for any available firmware updates for your model.
6. Perform a Hard Reset
- Remove all paper from the paper tray.
- Turn off the printer and unplug it from the power source.
- Hold the power button for 15 seconds.
- Plug the printer back in and turn it on.
- Reload the paper tray and check if the error is resolved.
7. Check Printer Settings
- Sometimes, incorrect settings can cause false paper jam errors. Check your printer settings and ensure they are correctly configured.
8. Inspect for Mechanical Issues
- Check for any broken or misaligned parts inside the printer that could be causing the error.
9. Use the HP Print and Scan Doctor Tool
- Download and run the HP Print and Scan Doctor tool. This can automatically diagnose and resolve many common printer issues.
Refer to this document: HP OfficeJet Pro 9015 All-in-One Printer User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
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