hp laserjet pro 400 M415dw Paper jam in the rear door

Linda6185 · ‎03-22-2023

Just curious, i replaced the feed rollers in tray 2, it's working great but now i am getting jams in the back of the printer. Error message Open back door and clear the jam. There is usually a paper stu

Repairatrooper · ‎03-22-2023

Is this duplexing or just single page printing? Is the paper accordian folded when you find it or does the printer stop before damaging the paper?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Linda6185 · ‎03-22-2023

printer stops before it damages paper.

Linda6185 · ‎03-23-2023

I have been researching this problem and Metrofuser.com offers many solutions. First replace the Transfer roller, if that doesn't do the trick, Replace the printer fuser in the back, which is a little more involved. Do you think i need to replace the fuser?

Repairatrooper · ‎03-23-2023

In my experience, typically you would see some sort of paper damage if the fuser was the culprit. If the paper is not even making it that far it suggests an issue before that such as a non-functioning sensor that is causing the printer to stop feeding paper.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question