cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
76
Flag Post

hp office jet pro 6968 jamming by printer cartridges

HP Recommended
  • printer jam by cartridges
2 REPLIES 2
Highlighted
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

I have same problem. 1 year old printer. As soon as warranty of 1 year expired this message started of jammed paper.

Nothing is jammed. The print cartridge does not move left. Gives error message 0x6100004a.

Bad support and useless printer.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
30,853 30,802 2,552 3,855
Message 3 of 3
Flag Post
HP Recommended

@mcgoved1 & @Dudprinter I have a list of steps that should help resolve your concern:

 

During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel. This indicates that paper might be jammed inside the printer.

NOTE: 

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Learn how to fix a paper jam on HP OfficeJet Pro 6900 printers.

 

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation