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hp officejet 8725 wont load cardstock paper

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HP Officejet 8725
Microsoft Windows 10 (64-bit)

I am unable to print on light weight cardstock paper.  constant paper jam error message and it will not pick up the paper.  rollers are clean and dry

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HP Support Agent
HP Support Agent
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@edFS

 

Welcome to the HP Support Community.

 

Were you able to print on these cards before? What's the size and weight of these cards? Make sure it is compatible with the Printer: https://support.hp.com/in-en/document/c04959111

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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