hp officejet 9020 wont pick up 180 gsm photo paper

[WOOKEY]

printer only picks up paper to start & the jams

[Raj_05]

Hi @WOOKEY,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP Officejet 9020 printer isn't picking up 180 gsm photo paper and keeps jamming, there are several steps you can take to troubleshoot and resolve the issue.

• Check Paper Tray Settings: Ensure that the paper tray settings match the paper size and type you're using. Sometimes, printers have specific settings for different paper weights and types.
• Paper Condition: Make sure the photo paper is not curled or damaged. Even slight bends or curls can cause the paper to jam in the printer.
• Load Fewer Sheets: Try loading fewer sheets of photo paper into the tray. Overloading the tray can cause the printer to have difficulty picking up the paper.
• Clean Rollers: Dust and debris on the rollers can cause paper feed issues. Use a lint-free cloth lightly dampened with water to clean the rollers inside the printer. Be sure to consult your printer manual for guidance on accessing and cleaning the rollers.
• Adjust Paper Guides: Ensure that the paper guides in the tray are properly adjusted to snugly fit the width of the photo paper. Loose or misaligned guides can cause paper-feeding problems.
• Update Printer Firmware: Check for any available firmware updates for your printer. Sometimes, firmware updates include fixes for paper-feeding issues.
• Try Different Paper: If the problem persists, try using a different brand or type of photo paper. Some printers may have compatibility issues with certain types of paper.

By following these steps, you should be able to troubleshoot and resolve the issue with your HP Officejet 9020 printer not picking up 180 gsm photo paper and experiencing jams.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support