Create an account on the HP Community to personalize your profile and ask a question
02-24-2022 08:05 AM - edited 02-24-2022 08:07 AM
@jabu107087, Welcome to the HP Support Community! I’m here to help.
I see that you are not able to power off the printer. Is the printer stuck at paper jam error?
Check if the power button is damaged.
Kindly perform the steps mentioned in this document - A 'Paper Jam' Error Displays
If the issue persists,
- I've sent you a private message with further instructions to get this issue sorted.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
I am an HP Employee
Didn't find what you were looking for? Ask the community