hp printer 6970 won't scan

[John1218]

 Hi, before I toss this printer in the recycle bin, has anyone had scanning issues that it only scans first 2 pages out of 5?

thanks

[Alden4]

Hi @John1218,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the scanning issues you're experiencing with your HP Printer 6970. Before you consider discarding the printer, there are a few troubleshooting steps you can try to resolve the problem.

• Check for Paper Jams: Ensure there are no paper jams or obstructions in the document feeder or scanner area. Even a small piece of paper can cause scanning issues.
• Update Drivers: Make sure you have the latest drivers and software installed for your HP printer. Visit the HP support website to download and install the latest drivers compatible with your operating system.
• Restart the Printer: Sometimes, a simple restart can resolve temporary issues. Turn off your printer, wait a few seconds, and then turn it back on.
• Check for Software Conflicts: Ensure there are no conflicts with other scanning software or applications on your computer. Close any unnecessary programs and try scanning again.
• Adjust Scan Settings: Check the scan settings on your computer. Make sure the settings, such as page size and resolution, are configured correctly. Also, ensure that you have selected the correct number of pages to scan.
• Test with Different Software: Try using a different scanning software to see if the issue persists. If you're using HP's scanning software, consider trying a third-party scanning application.
• Firmware Update: Check if there are any firmware updates available for your printer on the HP support website. Updating the firmware can sometimes resolve hardware-related issues.
• Check for Hardware Issues: If the problem persists, there may be a hardware issue with the scanner.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support