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12-20-2021 07:42 AM
Ive installed n reinstalled and it always shows up off line, i put in printable sticker paper sounds like its printing but doesnt print and causes a paper jam, installed updates still not fixing the problem i love hp products but this is driving me crazy help
12-23-2021 08:37 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Have you tried with the regular plain papers?
- What's the Wi-Fi light status on the Printer(Blinking or Steady)?
- Does it happen after Windows upgrade?
- Are you able to print from other devices?
Let's try these steps to resolve the issue:
Download and run HP Print and Scan Doctor: Follow steps from the link: Click here If the issue persists, follow next steps.
To prepare your printer for a wireless connection, restart the printer, computer, and router.
Turn the printer off, and then wait 10 seconds.
Disconnect the printer power cord from the printer.
Turn off the computer or the device you are trying to print from.
Connect the printer power cord to the printer, and then turn on the printer.
Disconnect the power cord from your wireless router, and then wait 10 seconds.
Reconnect the power cord to the router.
NOTE: Wait until internet service is restored. Internet service is interrupted while the router is off.
Turn on the computer.
Your printer and network are ready to make a new connection.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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