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kosta1
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Message 1 of 2
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it lock on power up

HP Recommended
HP OfficeJet 3833
Microsoft Windows 10 (64-bit)

when I turn on the printer it crashes and I can't do anything !!

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@kosta1

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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