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mbentman
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jammed paper

HP Recommended
HP Envy5660
Microsoft Windows 10 (32-bit)

I have an HP ENVY5660 printer and a full paper sheet is jammed in the back of my printer. I can't reach it to pull it out. It is under the rollers in the back and just the edge of it can be seen. How do I get this paper out?

Help!

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Repairatrooper
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Message 2 of 2
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HP Recommended

If it is in the paper path what you may be able to do is use a piece of stiffer mylar and push it through the printer in the direction of normal paper travel and push the paper out enough that you can grab it.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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