just got HP ENVY 7900e printer. Try to print and keep getting Carriage Jam message. How to fix it?

[Gary112946]

just got HP ENVY 7900e printer. Try to print and keep getting Carriage Jam message. How to fix it?

[Jay_G24]

Hi @Gary112946,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are facing a carriage jam error.

Try the below suggestions -

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

1. Turn off the printer, and then disconnect the power cord.

2. Open the cartridge access door to get to the carriage inside the printer.

   EXAMPLES OF A CARTRIDGE ACCESS DOOR

   

3. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

   EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

   

4. If the carriage has a latch, gently press it down to make sure it is locked into place.

   CAUTION: 

   Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.

   EXAMPLES OF THE CARRIAGE LATCH

   

5. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

   CAUTION: 

   Do not force the carriage to move if it is locked or stuck. This can damage the printer.

6. Close the printer door.

7. Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

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[Gig7]

I received my HP ENVY 7900e a month ago.  I ran into the same issue.  Just spent several hours troubleshooting and then I chatted with HP Support and after going through all the steps again and then thru a partial reset, nothing fixed the problem and am mailing it back for a replacement.  I hope that the steps provided do work for you though.