keep on paper jam of my printer

[Gordon121]

Dear Sir,

Keep on paper jam of my printer, please ask tech specialist to check, thanks

[Max3Aj]

@Gordon121, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Paper jams in HP printers can be frustrating, but they’re often caused by a few common issues. Here’s a step-by-step guide to help you troubleshoot and fix the problem:

Turn Off the Printer

• Power off the printer and unplug it to avoid any electrical issues while checking inside.

Remove Jammed Paper

• Open all access doors (input tray, output tray, rear access door, and cartridge access area).
• Gently pull out any jammed paper. Avoid tearing it—small pieces left inside can cause future jams.

Check the Rollers

• Look for dust or worn-out rollers. Clean them with a lint-free cloth slightly dampened with water.
• If rollers are worn smooth, they may need to be replaced.

Inspect the Paper Tray

• Make sure the paper is:
  • Not overloaded
  • Properly aligned
  • Free from folds, tears, or moisture
• Use only recommended paper types and sizes for your printer model.

Reset the Printer

• After clearing the jam, plug the printer back in and turn it on.
• Try printing a test page.

Update Firmware/Drivers

• Visit the HP Support website to download the latest drivers and firmware for your printer model.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support