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HP Recommended
HP Color LaserJet Pro MFP M479fdw

My printer is jammed with two sheets of labels that I cannot find. I can't use tray one any longer due to the jam.

2 REPLIES 2
HP Recommended

Two whole sheets or a couple of labels from several sheets? Can you still print from tray 2? Please provide more details about what happened.

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HP Recommended

Two whole sheets have disappeared inside the printer. I have not tried to use tray 2. Tray 1 is not useable. I printed several pages of the same labels with no problem while I was fine tuning the design. I put the page into tray 1 and left the room. When I came back there was no sign of it. I put another sheet in to see what happened. It also disappeared in front of me. I opened every door following the video instructions and didn't see any sign of the labels at all! Now tray one is stuck. I tried to put a blank piece of cardstock through and it wouldn't go. Do you have any ideas for me? 

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