lines on copies

[DeLosAngeles]

I have an inkjet envy photo 7858 printer and my copies are coming out with lines or smudges I've already cleaned the glass does anybody have any other suggestions?

Thanks!

[Repairatrooper]

Is your print from computer normal? If yes then you still have dirt or debris on the scanning glass. If you have an automatic document feeder most the them have a separate strip of glass that is used when scanning from the ADF. If printing a document from the computer has smears then you have debris stuck to the printhead assembly or leaking ink.

[Nal_NR]

Hi @DeLosAngeles,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!