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I was changing the toner cartridge and instead of pulling the old cartridge out, I pulled out the part in the picture below.  I'm not what this part is called - looks like it helps ensure that paper glides out correctly during the printer process.  The part is not broken, yet I can't figure out how to re-install it.  I need advice or instructions.

 

IMG_2759.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

There is a picture of where it fits here

https://www.youtube.com/watch?v=25eZuA7420Y

 

It is part of the fuser

https://www.ebay.com/itm/285150864595

 

Video on replacing fuser

https://www.youtube.com/watch?v=8GDgtXnZbMw

 

 

8:56 into this video that part is put back on

https://www.youtube.com/watch?v=wRYlLqk5WYg


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

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3 REPLIES 3
HP Recommended

There is a picture of where it fits here

https://www.youtube.com/watch?v=25eZuA7420Y

 

It is part of the fuser

https://www.ebay.com/itm/285150864595

 

Video on replacing fuser

https://www.youtube.com/watch?v=8GDgtXnZbMw

 

 

8:56 into this video that part is put back on

https://www.youtube.com/watch?v=wRYlLqk5WYg


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

I really appreciate your help.  The videos help me see where this part goes.  I was hoping for a way to put this part back in place on the fuser without having to take the entire printer apart and remove the fuser.  The printer was working fine until I accidentally pulled this part off rather than pull out the toner cartridge. Is it possible to put the part back in place?

 

 

HP Recommended

problem solved....thank you

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