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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- max type of glossy photo paper type 5644 pritner

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02-21-2023 08:53 AM
Welcome to the HP Community Forum.
HP ENVY 5644 e-All-in-One Printer (B9S65A) Specifications
Paper Handling
Media weight, supported (metric) | Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 250 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m² |
What?
Possibly,
- Printer is dirty
- Paper is loaded incorrectly - sideways, print surface placed up instead of down, tray is crooked.
- Paper is not of a sufficient quality - does not have to be "HP" paper, does have to be a high-grade brand
- Paper is old, curled, too damp, too dry
- Printer is old, worn, incapable of handling the heavier paper any longer
- Settings are incorrect - Wrong settings generally result in a print error instead of a "jam" but can also result in the paper path jamming or being incorrectly interpreted.
- Any combination of "other reasons"
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References / Resources / Solutions
Paper too dry / too damp / not flat / damaged / incorrectly stored / “old”
HP Printers - How to Store and Handle Paper to Avoid Paper Jams
AND / OR
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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HP ENVY 5644 e-All-in-One Printer
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