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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
The two most common issues with Windows based computers are:
1. A Microsoft update has replaced the HP driver with a Microsoft Class or IPP driver that does not support advanced features like duplex. On your computer, go to control panel>devices and printers and then right click on the icon for your printer and select advanced to see what driver is being used. if it is not an HP driver then uninstall, download the correct HP driver and reinstall.
2. If there is an HP driver installed then the driver has forgotten that there is a duplex unit installed. Follow the steps above but click on Device settings and then scroll down the installable options until you see duplex unit and change it to "installed"
See this KB article for more details and pictures: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Duplex-printing-option-missing/ta-p/8451493
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
The two most common issues with Windows based computers are:
1. A Microsoft update has replaced the HP driver with a Microsoft Class or IPP driver that does not support advanced features like duplex. On your computer, go to control panel>devices and printers and then right click on the icon for your printer and select advanced to see what driver is being used. if it is not an HP driver then uninstall, download the correct HP driver and reinstall.
2. If there is an HP driver installed then the driver has forgotten that there is a duplex unit installed. Follow the steps above but click on Device settings and then scroll down the installable options until you see duplex unit and change it to "installed"
See this KB article for more details and pictures: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Duplex-printing-option-missing/ta-p/8451493
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
HP Recommended
@Haya8, glad to hear that everything worked out.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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