my HP does not work, there was paper in a wrong position, I've removed the paper, but the HP does wo

[Anna100636]

HP envy 6432e

[Dragon-Fur]

@Anna100636 

Welcome to the HP English Community --

You are doing fine -- English can be a tough language even for those of us who grew up speaking it.

Smiling.

Try / Consider --

Document here:

HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error

Video here:

How to fix paper jam errors in HP printers | HP printers

The information was found here:

Category Troubleshooting > Topic Printing > Subtopic:  Jams

========================================

Message Content References

 User Guide - HP ENVY 6400e All-in-One series

 HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

  HP DeskJet, ENVY 6000, 6400 Printers - Printing Self-Test Pages

 Wireless Network Test Results Preparation:

 If Wireless is off (not steady blue or purple) > First switch on Wireless (bottom button on back of printer)

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6432e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"