my new hp envy 6400 always prints and copies crooked along the top from the paper feeder

[coasty06]

when ever I print, or copy the feeder always pulls it slightly crooker. When you print or copy the first line is always crooked, the line is straight but the top edges from left to right has the top margin about 2mm difference. I have checked to make sure I insert paper correctly and I have checked and cleaned the rollers several times. I have looked to see if there is anything imbedded in the paper tray and rollers. I have de-installed and re-installed the printer but it still prints crooked.  

[Betty0610]

@coasty06

Welcome to the HP Support Community.

Try a firmware update: https://support.hp.com/in-en/document/c02919168

Also, try the steps from here: https://support.hp.com/in-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/document/c0...

Let me know if this helps.

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Thanks!

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