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‎07-01-2024 11:01 AM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Microsoft Windows 11

while clearing a paper jam, the N16 bottom plate came off for the duplexer.  I need this to print on both sides of paper.  Does anyone know how to reattach it correctly?  Or can you provide a picture.  It is NOT broken , just needs to be reattached.  Thanks

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1 REPLY 1

‎08-17-2024 07:26 PM

HP Recommended

I have a similar problem---although  my plate is  possibly now warped because of how roughly I pulled the jammed paper out.

I can't tell if it is warped....seems straight enough but it was violent what I did to it...

anyway, this video seems to be helpful for what I see. But because mine may be warped, I have not yet been able to get it back in. I do have the springs though!

https://www.youtube.com/watch?v=NPXCDWbCOKY

 

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