my printer (paper jam)

[Branch3]

will not print  paper jam

[Dragon-Fur]

@Branch3 

Welcome to the HP Community Forum.

First,

Find the printer home page, that is, the online support website and webpages for your printer.

Open

Printer Product Home

Next,

Tap on Troubleshooting

Next,

Find and Tap on Topic Jams and Feed Problems

Next,

Find and open the document for "Paper Jam Error"  -- Note that the exact name of the document might be different

Comments

The solution generally includes cleaning the printer -- where applicable, steps include cleaning the inside printer rollers and the Automatic Document Feeder (ADF).

What else?

The paper must be supported (size, type, AND weight).

Paper must properly loaded and correctly identified by the job setup.

Specification documents are generally found in Category Product Information > Topic Specifications

Example documents

•  Automatic document feeder does not pick paper or feeds too many sheets
•  Carriage jam or E3 error

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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Printer Product Home

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