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‎01-16-2024 01:52 PM

HP Recommended

I have an HP OfficeJet Pro 6978 printer.  It's saying "Remove any jammed paper and make sure the paper tray is installed properly."      

So I did that checked to see if there was the littlest piece of paper  and there was not.  I also made sure the paper tray was locked into place properly.   I tried turning the printer off and pulling the plug for 30 seconds, then plugging back in and turning it back on and I get the same messages on the screen.

Is there anything else I can try?  My printer was working fine and this is the first that I've had this challenge.

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