cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
3 2 0 0
Message 1 of 4
128
Flag Post

new HP 107w doesn't load paper

HP Recommended
HP 107w

Hi, I have a brand new HP 107w. It's just arrived.

I didn't manage to set it up because it doesn't feed the paper.

I tried to reset it without an improvement.

The paper doesn't seem to go all the way, it's blocked by two plastic bars. If I remove the toner e slightly press the roller with a finger, the paper goes all the way in.

Is there a mechanical issue? Is the printer broken?

3 REPLIES 3
Level 12
Level 12
6,658 6,594 709 1,733
Message 2 of 4
Flag Post
HP Recommended

Can you post a picture of what you are seeing?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Reply
0 Kudos
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi Repairatrooper.

 

When I try to print the test page, the printer is not able to pull in paper from the tray. In this picture, I circled in blue the roller. That, in this position, it blocks the paper. There're those two plastic bits that are down and blocking the paper to the marked red level.

WhatsApp Image 2020-12-07 at 17.15.46.jpeg

If I manually press the roller, I can slide the paper more, because the plastic levers lift when the roller is pressed.

WhatsApp Image 2020-12-07 at 17.17.17.jpeg

Reply
0 Kudos
Author
New member
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended

I didn't solve this. I returned the printer.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation