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Ronnie591
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not printing HP Envy 6200 diagnostics say pickup rollers need cleaning only had printer for 2 weeks

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HP Envy photo 6234

won't print HP Envy photo 6234 diagnostics are teiing me that the pickup rollers need cleaning but i have only had it for 2 weeks was printinhg fine until I tried to print on photo paper this morning

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Betty0610
HP Support Agent
HP Support Agent
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@Ronnie591

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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