not printing

[jermaine1990]

hello community i have and issue with my printer and was wondering if anyone could help with this issue. it will not print when i go to documents and click print. the printer makes a noise for about 2 seconds but doesn't do anything.

printer is connected

other papers has went thru when i reset it

no blinking anywhere

i uninstalled and reinstalled the software and its up to date

any suggestions thanky you

[Jay_G24]

Hi @jermaine1990,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to print from the computer.

To assist better-

1) Are you able to make copies?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

3)How is the printer connected to the device USB or wireless?

Meanwhile, try the below suggestions-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

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