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TAILSPIN1
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Message 1 of 2
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oFFICE jET pRO 6968 DOES NOT HAVE PAPER JAM BUT PAPER JAM MESSAGE & CARRIAGE WON'T MOVE

HP Recommended
OFFICE JET PRO 6968

i HAVE FOLLOWED ALL THE VARIOUS PROCEDURES FOR THIS PHANTOM PAPER JAM, AND NOTHING WORKS.

THE PRINTER IS 2 YEARS OLD, LIGHT USE.  

THE CARTRIDGE CARRIER IS STUCK TO THE RIGHT.  NOTHING i HAVE DONE WILL MAKE IT MOVE BACK AND FORTH.   

THIS SHOULD NOT BE A CATASTROPHIC PRINTER FAILURE  UNLESS HP QUALITY HAS DIPPED.

DOES ANYONE KNOW WHAT THE PROBLEM IS?!!

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,891 10,861 796 891
Message 2 of 2
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Hi @TAILSPIN1,

 

I'd like to help!

 

Try the below suggestions-

 

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

  1. Turn off the printer, and then disconnect the power cord.

  2. Open the cartridge access door to get to the carriage inside the printer.

    EXAMPLES OF A CARTRIDGE ACCESS DOOR

    Examples of printer door locations
  3. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

    EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

    Example of a printer with paper debris in the carriage path
  4. If the carriage has a latch, gently press it down to make sure it is locked into place.

    CAUTION: 

    Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.

    EXAMPLES OF THE CARRIAGE LATCH

    Example of the carriage latches
  5. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

    CAUTION: 

    Do not force the carriage to move if it is locked or stuck. This can damage the printer.

  6. Close the printer door.

  7. Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

 If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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