office jet pro 8025 print carriage not moving

[dgasper]

office jet pro 8025 print carriage not moving

[Sneha_01]

Hi @dgasper,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the print carriage of your HP OfficeJet Pro 8025 is not moving, it could be due to several reasons such as obstructions in the carriage path, issues with the carriage belt, or software errors. Here are some steps you can try to resolve the issue:

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in and turning it on.
• This can help to reset the printer's internal memory and potentially resolve any glitches.

Check for Obstructions:

• Open the printer cover and check the carriage path for any objects or paper jams that could be blocking the carriage.
• Remove any debris or objects you find. Be gentle to avoid damaging the carriage or other printer components.

Ensure the Carriage Can Move Freely:

• With the printer turned on and the cover open, gently try to move the carriage by hand.
• If the carriage does not move freely, there could be an issue with the carriage mechanism or a belt problem. Do not force it if it feels stuck.

Inspect the Carriage Belt:

• Look for any signs of wear, fraying, or breakage on the carriage belt that moves the carriage back and forth.
• If the belt is damaged, it may need to be replaced by a professional.

Check the Ink Cartridges:

• Make sure the ink cartridges are properly installed and that none of them are empty.
• Sometimes, improperly installed cartridges can prevent the carriage from moving.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. You can check for updates on the HP website or through the HP Smart app.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support