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12-24-2021 04:51 AM
@j-ksu, Welcome to the HP Support Community! I’m here to help.
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.
Update the printer firmware
Click here to download and install the latest printer firmware from your computer.
Click here to know different methods of updating printer firmware.
Perform the steps mentioned in this document - Paper Jam Error
If the error persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
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Have a great day!
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