• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
We have new content about offline printers, Click here to check it out!
Locked

‎03-02-2022 12:55 PM

HP Recommended

Hi!
I have a laserjet pro M404DW and I am trying to print seed enveloppes (3,25in x 5in). When I put only one enveloppe in tray 1 everything's going great! As soon as I put many anveloppes in the tray 1 it's jamming after the second one.
Can anyone guess how to fix this?
I have set the paper to this particular custom size already.

Thanks!!

Category:
2 REPLIES 2

‎03-03-2022 12:41 AM

HP Recommended

Envelopes can be tricky, even for a standard size like #10. Part of the problem is that the feed mechanism tends to distort the envelop as it feeds as the bottom is gripped by the separation pad. You may have to resort to feeding them one at a time.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎03-03-2022 06:59 AM

HP Recommended

That's what I was affraid to be doing.. Ok, thanks for your help

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.