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sfmc1
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Message 1 of 3
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paper drawer does not close

HP Recommended
Office Jet 4650

Paper jam indicated, cleared jam. now paper drawer does not close .

2 REPLIES 2
Betty0610
HP Support Agent
HP Support Agent
17,755 17,737 985 853
Message 2 of 3
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@sfmc1

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Betty0610
HP Support Agent
HP Support Agent
17,755 17,737 985 853
Message 3 of 3
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I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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