paper feed issues on hp 2138.paper out HP DJ 2138.I HAVE TO ADJUST PAPER REPEATEDLY TO PRINT

[jravi67]

hp printer 2138 purchased in 2019.Did not use for about 2 years.After starting to use i am having paper feed issues.Out of paper errror

comes eventhough tray is loaded.i have to adjust paper repeatedly.it will then print one or two pages.again same error will show.The

printer struggles to pick up paper

[Raj_05]

Hi @jravi67,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP DeskJet 2138 printer is experiencing paper feed issues, even though the tray is properly loaded with paper. Since you mentioned that you didn't use the printer for about 2 years before starting to use it again, it's possible that dust or debris may have accumulated inside the printer, affecting its performance. Here are some steps you can take to try and resolve the issue.

• Check Paper Quality: Ensure that the paper you are using is not damaged, curled, or too thick. Use fresh, clean, and straight paper for printing.
• Paper Alignment: Make sure the paper guides in the tray are adjusted correctly to fit the size of the paper you're using. Improper alignment can cause the printer to have difficulty picking up the paper.
• Clean the Rollers: Over time, dust and debris can accumulate on the printer's rollers, causing them to slip or not grip the paper properly. Use a lint-free cloth lightly dampened with water to clean the rollers. Make sure to turn off the printer and unplug it before cleaning.
• Reset Printer: Sometimes, a simple reset can resolve temporary issues. Turn off the printer, unplug it from the power source, and wait for a few minutes before plugging it back in and turning it on again.
• Update Printer Firmware: Ensure that your printer's firmware is up to date. You can usually find instructions for updating the firmware on the manufacturer's website.
• Check for Obstructions: Inspect the printer for any obstructions, such as small pieces of paper or debris, that may be blocking the paper path. Remove any obstructions carefully.
• Try Different Paper: If you're still experiencing issues, try using a different type or brand of paper to see if that makes a difference. Sometimes, certain types of paper may not work well with your printer.

By following these steps, you should be able to troubleshoot and resolve the paper feed issues with your HP DeskJet 2138 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support